Privacy Policy

Eaze Car Rental is a vehicle rental service operated by Eaze Auto Trade, based in Subang Jaya, Selangor, Malaysia. We provide short-term, long-term, corporate, and event car rental services.

For the purposes of the PDPA, Eaze Auto Trade is the data user responsible for the personal data you provide when using our services.

We may collect the following categories of personal data:

2.1 Information You Provide Directly

• Full name and NRIC / passport number
• Contact details (phone number, email address)
• Driving licence details and validity
• Billing and payment information
• Booking details (dates, vehicle, pickup/return location)
• Emergency contact information

2.2 Information Collected Automatically

• Website usage data (pages visited, time spent, referral source)
• Device and browser information
• IP address and approximate location
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Verification data from public authorities (e.g., JPJ, insurance providers)
• Traffic summons or enforcement records (where applicable)

We use your personal data for the following purposes:

• Processing and managing your vehicle rental booking;
• Verifying your identity, driving licence, and eligibility;
• Communicating with you regarding your booking, including confirmations and reminders;
• Processing payments and managing security deposits;
• Handling insurance claims and accident reports;
• Investigating and recovering traffic fines, summons, or damage claims;
• Complying with legal, regulatory, and enforcement obligations under Malaysian law;
• Improving our services, website, and operational processes;
• Sending service-related communications (not unsolicited marketing).

We will not use your personal data for purposes other than those stated above without obtaining your prior consent, except where required or permitted by law.

Under the PDPA, we process your personal data on the following grounds:

• Contractual necessity: Processing is required to fulfil the rental agreement you enter into with us;
• Legal obligation: Processing is required to comply with applicable Malaysian laws and regulations;
• Legitimate interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, debt recovery), where these do not override your rights;
• Consent: Where we rely on your consent (e.g., marketing communications), you may withdraw it at any time.

We do not sell your personal data. We may share it with:

• Insurance providers: For the purposes of motor insurance coverage and claims processing;
• Payment processors: To facilitate secure payment transactions;
• Government authorities: Where required by law, court order, or enforcement authority (e.g., JPJ, PDRM);
• Service providers: Third-party vendors who assist us in operating our business (e.g., IT services, communications platforms), subject to confidentiality obligations;
• Business successors: In the event of a business merger, acquisition, or restructuring.

All third parties with whom we share personal data are required to handle it in accordance with applicable data protection law and our instructions.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Booking records: Retained for a minimum of 7 years for legal and accounting purposes;
• Accident or insurance records: Retained for the duration of any outstanding claim or legal proceeding;
• Marketing consent records: Retained until consent is withdrawn;
• Website analytics data: Retained in anonymised or aggregated form only.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.

Our website uses cookies and similar technologies to improve your browsing experience and gather analytics data. These include:

• Essential cookies: Required for the website to function correctly;
• Analytics cookies: Used to understand how visitors use our site (e.g., Google Analytics, Google Tag Manager);
• Preference cookies: Used to remember your settings and choices.

You may disable cookies through your browser settings. However, this may affect the functionality of certain parts of our website.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• Secure HTTPS communications on our website;
• Access controls and authentication for internal systems;
• Regular review of our data security practices.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access: Request a copy of the personal data we hold about you;
• Correction: Request correction of inaccurate or incomplete personal data;
• Withdrawal of consent: Withdraw consent for processing at any time (where consent is the basis for processing);
• Limit processing: Request that we cease or limit the processing of your personal data in certain circumstances;
• Complaint: Lodge a complaint with the Personal Data Protection Commissioner of Malaysia.

To exercise any of these rights, please contact us in writing at [email protected]. We will respond within 21 days as required under the PDPA.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected personal data from a minor, please contact us immediately so that we may delete it.

Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before providing any personal data.

We reserve the right to update this Privacy Policy at any time. The version published on our website at eazecarrental.com/privacy-policy will always reflect the current policy. We will take reasonable steps to notify you of material changes where required by law.

Continued use of our services after a policy update constitutes your acceptance of the revised policy.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data:

• Email: [email protected]
• WhatsApp / Phone: +60 17-723 0727
• Address: Subang Jaya, Selangor, Malaysia
• Operating Hours: Monday – Sunday, 8:00 AM – 8:00 PM